Help & FAQ

Shipping

 

Where does Pura Vida Beauty ship?

Pura Vida Beauty currently ships to Canada and the United States. Delivery times may be longer when shipping is to Hawaii, Alaska, Puerto Rico, and remote areas in Canada.

We are working on bringing Pura Vida Glow everywhere around the world. Tag us @puravidaglow to let us know where you live!

Tell me more about shipping.

We currently offer one shipping speed for both Canada and United States.

Canada : 3-7 business days

USA : 5-10 business days

Our prices are pretty basic :

For Canadian orders : 4.95$CAD

For USA orders : 11$CAD

Are duty fee included?

We are not responsible for duties.

When will my order ship?

We usually ship the business day after you order. You’ll get an email with a tracking number as soon as your package ships. It’s on the way!

How can I edit my shipping address?

If your order is shipping to an incorrect address, please email us  and a member of our Customer love team will be in touch ASAP.

Returns

 

How do I place a return or exchange?

Oh no! We’re sorry you didn’t love your Pura Vida Glow. Please reach out to  with your order number and the products you’d like to exchange or return, and we’ll take care of the rest.

* We accept returns only if the product was broken, damaged or non satisfactory.

What is your return policy?

All returns must be processed within 30 days of receiving the order. Order # must be provided to place a return.

You will be refunded in full to your original form of payment. Please note, your original shipping charges are not refunded. Email us at  and we’ll help you place the return. Please note that the Pura Vida Glow Merch are final sales.

How long does it take to process a return?

Once we received the product back, credit card refunds usually take 5-10 business days to appear on your statement.

Orders

What happens after I place an order ?

You will received a confirmation email that we got your order. Then when your order is shipped, we provide tracking number so you will locate your product. For any questions contact us via email at .

Can I cancel and order ?

Once you placed an order, shoot us an email within 2 hours at  to let us know you need to cancel your order. If the order was already shipped, it is not possible cancel your order.

Billing

 

When will my credit card be charged?

As soon as your order is accepted and processed.

What is the currency my credit card will be charged?

Whatsovever your location all prices are in Canadian Dollar. That mean your credit card company will take care to convert the prices in your country currency.

What form of payment do you accept?

We accept Visa, MasterCard, American Express, JCB, Discover, and Diners Club credit cards or debit cards. Unfortunately, we cannot accept checks or money orders.

 

Products

Where do I find more information about your product ?

Since we only offer one product (for now) please find all the info you need directly on the product page here Amalfi Soleil & Body Oil. If you have any other questions or thoughts, let us know by emailing  or DM us on Instagram at @puravidaglow.

When is the next product launching ?

We’ll be coming out with new products very soon–Make sure to sign up with your email address to get the latest updates.

What skin/hair types are Pura Vida Glows suitable for ?

Our product are appropriate for all skin and hair types. Since all our product are naturally derived, we strongly suggest you make an allergic patch test on your forearm.

Do you test on animal?

NO, we don’t! We love animal. Our products are tested on human from all around the world!

Can I sell the products on my own site or store?

Yes. Contact us at sales@puravidaglow.com so we can discuss.

When is the next product launching?

We’ll be coming out with new products very soon. Make sure to sign up with your email address to get the latest updates.

Is it a sunscreen?

No, none of our product are sunscreens. We strongly suggest you use a high spectrum sunscreen underneath our product.

About us

How are Pura Vida Glow products different from other brands?

As beauty junkies ourselves, we knew how much a pot of cream can cost. We create luxe and affordable product that can do it all so you only need one of it, and one that will never see the bottom of a ziplock bag. Our clean formulas are designed to make you glow from within and make you feel better, head-to-toes. We are a friendly beauty brand – we make product that keep you and Earth pretty.